Just one of 12 in the country, Lou’s Car Care in Baldwinsville is one of AAA’s Best in Repair facilities for 2023. This award recognizes the “best of the best” among AAA’s 7,000 Approved Auto Repair facilities across North America that meet and maintain the highest of standards for the industry. Lou’s received the silver award among medium-sized facilities.
“AAA Approved Auto Repair facilities already work hard to meet the highest standards set by AAA,” said Jim Nixon, vice president of automotive service at AAA Western and Central New York. “By winning the 2023 AAA Best in Repair award, Lou’s continues to prove its commitment to giving their customers the best of the best in vehicle repair.”
“We are honored to be named one of AAA’s Best in Repair winners this year,” said Lou Cannata, Jr., of Lou’s Car Care. “This award reflects the commitment from my team to always provide safe, reliable and trustworthy auto care.  I’m thankful for my team along with the many exceptional customers we serve.”
Shops across the country are nominated based on certain criteria, including maintaining all AAA Approved Auto Repair program standards and requirements, keeping a customer satisfaction rating of 95% or higher and exhibiting a commitment to their communities and the industry.
Lou’s Car Care is part of a select group representing the top tier in the automotive repair industry in North America. The AAA Approved Auto Repair program, created in 1975, connects consumers with the most qualified and trusted automotive repair facilities. Lou’s, family owned and operated since 1976, has also been named a “Top Shop” by AAA Western and Central New York many times over the years, and they are able to repair any make or model vehicle. For more about Lou’s Car Care visit louscarcare.com.
To earn the AAA Approved Auto Repair designation, shops must undergo a series of inspections performed by a AAA service specialist. These individuals hold the Automotive Service Excellence (ASE) certification or original equipment manufacturer equivalent and have an extensive background in their field. Facilities are inspected for cleanliness, proper tools, adequate technical training and appropriate technician certifications. AAA also vets the shop’s reputation by checking with government and consumer agencies, performing an insurance/financial background check and surveying existing customer satisfaction.