VILLAGE OF EAST SYRACUSE – The Spectrum call center in East Syracuse is set to close this coming fall.
According to Lara Pritchard, the senior director of communications in the Northeast Region for Spectrum’s overarching company Charter Communications, the leased facility is the workplace of 276 Spectrum Community Solutions employees who have supported bulk and multi-unit business customers regarding their internet, mobile data, television, and voice services, the latter of which pertains to features like caller ID, call blocking and readable voicemail.
Going forward, those employees of the soon-to-close call center, located at 6005 Fair Lakes Road, are eligible to apply for any role with the company for which they are qualified, Pritchard said.
“We want to retain the talent and experience of as many of our East Syracuse employees as possible,” said the Spectrum spokesperson.
The East Syracuse building also houses other employees working in different areas of the business, she said. Pritchard added that “employees in other functions will continue their normal operations in the building.”
Pritchard said that future calls will be handled in the other Spectrum Community Solutions centers where information, training and technology will be redirected.
“As part of our ongoing work to serve customers more efficiently, we will transition calls from our East Syracuse Spectrum Community Solutions center to other centers this fall,” she said.
Pritchard stated that in the coming weeks 50 employees will transfer to the call center in Syracuse meant for “small and medium-sized business sales.”
“Any employee who wishes to transfer to one of our other Spectrum Community Solutions centers—including our center in Buffalo—can do so,” she further said. “We have open roles at several other Upstate New York call centers for which these employees would be well qualified. We also have a number of available career opportunities at Spectrum in the area, including positions at our inbound sales center in Syracuse for small and medium-sized businesses, as well as within our Spectrum stores and Residential Connectivity Sales teams.”
The scheduled closure is slated for late October.
Pritchard said that any employee who does not have a new position with the company by the time Spectrum’s East Syracuse call center closes will be eligible for comprehensive severance benefits.
For Charter’s Northeast Region, Pritchard covers all of New York apart from New York City as well as Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, Pennsylvania and Vermont.